REQUESTING REPEAT MEDICATION

REQUESTING REPEAT MEDICATION – ways you can order your medication:

  • Hand in your Repeat Prescription Slip at Reception (ticking only the items you require).

  • Complete a Medication Request Form at Reception.

  • Use Emis on-line to request medication (ask for details at Reception).

  • Your nominated pharmacy can re-order your medication if you give them permission and leave your repeat slip. Please note this method may take longer for your prescription request to reach us for processing.

    We have Clinical Prescribing Pharmacists available to discuss your medicines queries.

    Book an appointment via Reception.

    Please note that it takes 72 hours for prescriptions to be processed and a further 1-2 days to dispense at your local pharmacy.

    This process will be even longer if you have not signed up to the Electronic Prescribing System – please speak to your local pharmacy of choice to arrange this.

    WE DO NOT ACCEPT MEDICATION REQUESTS OVER THE TELEPHONE

    Common problems arising with medication requests

    REQUESTING EARLY – we try to prevent waste through stockpiling of medicines. If you need to order early, please give a reason with your request e.g. going on holiday. Failure to do so may lead to your medication request being refused.

    OVERDUE FOR YOUR CHECKUP – we have a duty to ensure that your medicines are prescribed safely and we will remind you to come for appropriate tests and checkups. If reminders are ignored, we may reduce your medication supply until you have had your blood test or appropriate checkup.

    KEEPING MEDICINES RECORDS UP TO DATE – please let us know if you have decided to stop any medication so we can update your records. It is important that you let your pharmacist or doctor know if you are having any problems with your medication.

    REQUESTING MEDICINES THAT YOU ONLY NEED OCCASIONALLY – please let us know the name of the medication requested and reason why it is requested. For example stating “eczema cream” is not very specific and this will lead to delay in medication being issued.

    URGENT MEDICATION REQUESTS

    When you request a medication urgently because you have run out, we will clinically assess if it is urgent for today. PLEASE FILL IN A FORM AT RECEPTION STATING THIS MEDICATION IS REQUIRED URGENTLY AND CALL BACK LATER TO SEE IF IT HAS BEEN DONE.

    Your usual pharmacist should also be able to issue you with an emergency supply but may charge for this.

    Please be aware that urgent requests create a lot of extra work so we hope this will not happen often.

It remains your responsibility to ensure that you order your medication in advance – we suggest when you have 10-14 days supply left, think about re-ordering then.

UNUSED MEDICATION

  • Wasted medicines = lost NHS money.

  • Please only order as needed.

  • Once medication has left pharmacy, it cannot be re-used (even if it is unopened).

  • Any unused medication should go back to the pharmacist who will safely dispose of it.