This page details Appointments, Prescriptions and Test Results

Appointments

Making an Appointment

1. To make an appointment, please use our online services or telephone (01452) 337733. Calls will be recorded for training purposes.

2.  All information is handled confidentially and in order for your problem to be dealt with effectively you will be asked to give a brief reason for your request when booking an appointment.

3. Most appointments are 15 minutes long and it is recommended that you bring one problem per appointment.

Cancelling an Appointment

If you are unable to attend an appointment it is important to let us know as soon as possible so that we can offer it to another patient (even at very short notice). Just like making an appointment, please do this online or call us.

Nurse and Health Care Assistant Appointments

We also have Nurses and Health Care Assistants who provide various services. Our reception staff can help you book appointments. Please call for more information, or you can access information on our Travel Advice and Vaccination appointments, as well as other types of nurse appointments by clicking below.


Prescriptions

For online repeat prescriptions, please use Patient On-Line Services: Click HERE

If you do not want to use the online repeat process you can use the printed re-order form attached to the prescription. Please tick only the items required and return the form to us.

Please note:

  • We accept prescriptions in advance so there is no need to wait until your medication is running out; please give yourself plenty of time to request repeat prescriptions, especially if you are going on holiday
  • You cannot collect your prescription on Saturdays
  • Requests for any medication not on the repeat order form will have to be approved by a doctor, and if authorised, prescriptions will take longer to process
  • If sending the request by post please enclose a stamped addressed envelope and allow plenty of time

Test results

For test results you can ring our Reception staff for test results between 10.30am- 12.30pm Monday - Friday.

The time in which results come back can vary but please do check; don't assume that if you haven't heard anything that it must be OK. Neither the reception staff nor the doctors are able to discuss your results with a member of your family without your permission.

Please note: You will need to contact the hospital team for results of any tests that they have requested.