Reception and enquiries

Reception and enquiries

How can we help you?

Can’t find what you’re looking for?

Treatment Room

Treatment Room

Let’s see what we can do…

Get immediate help with minor illnesses and injuries:

Pharmacists can also advise on minor illnesses and injuries:

Alternatively you can visit your nearest Minor Injury Unit:

Gloucester Medical Access Centre
Eastgate House
Eastgate Street
Gloucester
GL1 1PX
Tel: 01452 336290
08:00 – 20:00
Cheltenham General Hospital
Stanford Road
Cheltenham
Gloucestershire
GL53 7AN
Tel: 03004 222 222
Open 24 Hours
Stroud General Hospital
Trinity Road
Stroud
Gloucestershire
GL5 2HY
Tel: 0300 421 8080
08:30 – 17:30

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

Consulting room

How can we help you?

For Health reviews, including Asthma reviews and Smoking cessation please visit our Health Review and Assessment Clinic.

Speak to someone now – Call NHS 111.

Call 111

Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles. 111
Get fast help from a Pharmacist with various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.

Visit a Pharmacist

  • No appointment necessary
  • Many pharmacists have a confidential area
  • Open till late and at weekends
See a Nurse for conditions such as vaccinations, sexual health, contraception, blood pressure checks, health reviews, wound management, cervical screening, ear syringing and lifestyle advice.

Contact a Nurse

Book an appointment on the phone
The Aspen Centre 01452 337733
or
Saintbridge Surgery 01452 500222
or
Tuffley Surgery 01452 522959
Get medical advice and treatment from a Doctor.

Contact a Doctor

Book an appointment on the phone
The Aspen Centre 01452 337733
or
Saintbridge Surgery 01452 500222
or
Tuffley Surgery 01452 522959

Travel Room

Travel Room

How can we help you?

Vaccinations, medication and travel advice

Travel Assessment

Please submit a travel form as early as possible and at least 8 weeks before you travel as some vaccinations have to be ordered specifically for you.

Private vaccinations and prescriptions incur charges.

Do you need vaccinations?

Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.

Also visit

Wellbeing Centre

Wellbeing Centre

Let’s see what we can do…

Advice ASAP

Illness or injury? Not sure where to turn?

Website: www.asapglos.nhs.uk

Adult Social Care

Community Meals

There are a range of providers within Gloucestershire able to provide hot, chilled and frozen meals that you can arrange for yourself and there are many activities such as luncheon clubs that you can attend where meals are provided.

Website: www.yourcircle.org.uk

Blue Badge

Applying for a blue badge is no longer done through your GP.

Advice about who is eligible and how to apply from Gloucestershire County Council

Funding for Care

Learn about NHS and self-funding options, managing direct payments, and other ways to pay for your care.

Website: www.moneyadviceservice.org.uk

Getting help at home

If you or a family member are beginning to need more help to support you staying in your own home you can apply to Gloucestershire Council for a free care assessment by completing an e-enquiry form.

To learn more about care at home please visit www.ageuk.org.uk

Benefit Advice

If you need to learn more about benefits:

www.gov.uk/browse/benefits

Need advice on which benefits you are entitled to and how to apply?

www.citizensadvice.org.uk/benefits

or speak to Gloucester Community and Wellbeing Service:

www.homegroup.org.uk/Wellbeing-Service-Gloucester

Anticoagulation (Blood Thinning Medication)

Anticoagulants

Stroke prevention medicines are called anticoagulants. These help to stop blood clots forming in your blood vessels.

Anticoagulants are medicines that prevent the blood from clotting as quickly or as effectively as normal.

Warfarin, an anticoagulant, will be prescribed if you have an unwanted blood clot or at risk of having one.

Dr Marksteiner, Dr Raj, Dr Khalid and Dr Meade are trained in Warfarin initiation.

Deep vein thrombosis (DVT)

A deep vein thrombosis (DVT) is a blood clot in a vein. Blood clots in veins most often occur in the legs but can occur elsewhere in the body, including the arms.

Find out about blood clots in leg veins.

A pulmonary embolism (embolus) is a serious, potentially life-threatening condition. It is due to a blockage in a blood vessel in the lungs.

Bereavement

Coping with Grief

The death of a loved one affects us all in different ways. There is no right way or right time to grieve. Be kind to yourself and take each day as it comes. There is support if and when you need it.

www.gloucestershireccg.nhs.uk/Grieving the loss of someone

gloucestershirecruse.org.uk

Footsteps Counselling and Care

Footsteps is an organisation dedicated to support anyone, men and women affected by a pregnancy related issue including miscarriage, still-birth, ectopic-pregnancy, neonatal death, abortion, traumatic birth, infertility, post/ante-natal depression, ante-natal anxiety and loss of parental care, recently or at any point in their lives.

Telephone: 01452 308618

Website: www.footstepscandc.org.uk

Cruse Bereavement Care

Cruse offers face-to-face, telephone, email and website support.

Telephone: 0808 8080 1677

Website:www.cruse.org.uk

Sunflowers Suicide Support

Sunflowers Suicide Support endeavours to provide families with practical support and guide them to the professional support available to them so they do not feel overwhelmed and alone.

Telephone: 07542 527888

Website: www.sunflowerssuicidesupport.org.uk

Email: glos.sunflowers@outlook.com

Supporting Children who have been Bereaved

Winston’s Wish gives hope to grieving children

Telephone: 08088 020 021

Website: www.winstonswish.org

——————–

Hope Support Services offers support to young people aged 11 to 25 when a close family member is diagnosed with a life-threatening illness.  This can be anyone within their family with whom they have a significant relationship.

Telephone: 01989 566317

Website: www.hopesupport.org.uk

Survivors of Bereavement by Suicide

The charity Survivors of Bereavement by Suicide aims to meet the needs and overcome the isolation experienced by people over 18 who have been bereaved by suicide.

Telephone (national helpline, Monday to Friday – 09:00-21:00): 0300 111 5065

Facebook: @SOBSCharity

Twitter: @SOBSCharity

Website: uksobs.org

Turn2Us

Emotional and practical support for parents and their families following miscarriage, termination of pregnancy for fetal abnormality, stillbirth and neonatal death.

Telephone: 08454 22 5526

Website: www.advicefinder.turn2us.org.uk

Breathing Problems

Asthma

Asthma is a common condition that affects the airways with typical symptoms being wheezing, coughing, chest tightness, and shortness of breath. Treatment usually works well to ease and prevent symptoms.

Asthma leaflet

If you have been advised by the surgery to submit an annual review of your asthma symptoms please use this form. If your symptoms are deteriorating or you are having any concerns please make an appointment with our Nurse.

Chronic Obstructive Pulmonary Disease (COPD)

Chronic obstructive pulmonary disease is a long-term condition of the lungs where the flow of air to the lungs is restricted (obstructed). The condition is most often caused by smoking and stopping smoking is always advised as the best treatment.

COPD leaflet

Bump, Birth and Beyond

Maternity Services at Gloucestershire Royal Hospital

Maternity Advice Line/ Triage: 0300 422 5541

Delivery Suite: 0300 422 5542

The Birth Unit: 0300 422 5523

Maternity Ward: 0300 422 5520

Maternity Outpatients: 0300 422 6103

Neo-natal Unit: 0300 422 5529

Website: www.gloshospitals.nhs.uk/maternity

Newly Pregnant

You do not need to book an appointment with the GP to confirm pregnancy, instead please book an appointment with the midwife when you are around eight weeks’ pregnant.

Further information

Keeping well in pregnancy

Everything you need to know about a healthy pregnancy diet and supplements, stopping smoking and alcohol.

www.nhs.uk/keeping-well-in-pregnancy

Hypnobirthing

Our new hypnobirthing service, run by our midwives, is proving really popular with mums-to-be. As an addition to our free-of-charge antenatal education provision, these classes have a small charge, but some concessionary rates are available.

You can attend from 28 weeks’ pregnant.

You can book or find out more by emailing:
ghn-tr.hypnobirthingclassesgloucestershire@nhs.net

Newborn and beyond

Please register your newborn baby with the practice.

Your baby’s first appointments

www.gloshospitals.nhs.uk

Infant feeding support

If you are breastfeeding your baby and would like help, or would like to get out and meet other mothers, breastfeeding groups can be a lifesaver.

In Gloucestershire you will be supported by your health visitor and midwife if you decide to breast feed and have any problems but we are also fortunate to have two charities providing non-judgemental support across the county.

There is plenty of information online whether breastfeeding or formula/bottle feeding

Vitamin D guidance

Weaning children onto solid foods normally starts at about six months.

Would you like to stop smoking?

With support, people are four times more likely to successfully stop smoking.

Healthy Lifestyles Gloucestershire will help you every step of the way.

Miscarriage (Bereavement Services)

The death of a baby is devastating to parents and their families.

At the Women’s Centre at Gloucester Royal Hospital they have two special suites in which you and your family can spend time with your baby and prepare for your return home.

You will be put in touch with one of the specialist bereavement midwives who will help you to find the best way for you and your partner to cope with your loss.

It may also help to talk about your feelings with other parents who have lost a baby in a similar way. SANDS (the Stillbirth and Neonatal Death Society) has a Gloucestershire branch, run by our midwives, and can offer support and put you in touch with other parents who can offer friendly help.

Struggling with your Mental Health?

Pregnancy can be very stressful and some women struggle with feelings of anxiety and or depression. If you are feeling this way please let your midwife know.

Let’s Talk – which offers a priority service to pregnant patients – provides free, confidential support and advice. Call between 09:00 and 17:00 on 0800 073 2200 or visit www.talk2gether.nhs.uk

The Association for Post Natal Illness runs a helpline, provides information and has  a network of volunteers. Call 0207 386 0868 between 10:00 and 14:00 or visit www.apni.org

Samaritans

Samaritans offer a confidential listening service. You can call them at any time on 116 123 about whatever’s getting to you.

Tommy's

Tommy’s provides a midwife-led telephone line from 9am until 5pm, Monday to Friday on 0800 0147 800

PANDAS

PANDAS supports anyone, including fathers and partners, suffering from pre (antenatal) and postnatal illnesses.

Their helpline is open from 9am until 8pm (including weekends) on 0843 28 98 401

Potty Training

Please talk to your health visitor if you need additional support and advice.

Website: www.eric.org.uk/potty-training

Health Visitor

Your Health Visitor will usually contact to meet with you around two weeks after baby has been born and you have been discharged by the Midwifery Team.

They are able to support you with many issues until your baby starts school or turns five.

Gloucestershire Care Services: www.glos-care.nhs.uk/health-visiting

Useful information: www.glos-care.nhs.uk/health-visiting-useful-information

Facebook: @Health-Visiting-and-School-Nursing

Keeping fit and healthy with a baby

www.nhs.uk/keeping-fit-and-healthy/

Concerns about ADHD or Autism

If you are concerned regarding your child’s behaviour it is important that you speak to school first. Before an onward referral by the GP can be made more information has to be acquired.

If you are concerned regarding ADHD you will be required to attend either a Webster Stratton Incredible Years course or the Triple P programme. You can be referred to this by school.

Please also approach the school for a classroom observation report and My Plan, and an Educational Psychologist’s report.

Please print off this letter to give to school if you are concerned that your child may have Austism.

Next steps if you have concerns about ADHD or Autism

Baby Buddy App

Baby Buddy is an award winning mobile phone app for new parents and parents-to-be, created by mums, doctors and midwives.

Download from: play.google.com

Download from: itunes.apple.com

Cancer Support

Macmillan Cancer Support

Being diagnosed with cancer can be a huge shock. You might be overwhelmed, worried about what happens next or thinking about the impact on your life. There is a variety of practical advice and support locally and nationally for people who have been diagnosed with cancer (or their family and friends).

Helpline (seven days a week, 08:00-20:00): 0808 808 00 00

Facebook: @macmillancancer

Twitter: @macmillancancer

Website: www.macmillan.org.uk/just-diagnosed

Easy read titles: be.macmillan.org.uk/easy-read-titles

Focus Support and Information Centre

The Focus centre is in the heart of the Oncology Centre in the outpatient waiting area of Cheltenham General Hospital. The team are there to support patients at every step; from a diagnosis of cancer to advice during and beyond their treatment.

Website: www.gloshospitals.nhs.uk/focus

Charlie’s – Gloucester

Charlie’s Community Cancer Support and Therapy Centre offers friendship, support, holistic therapies, activities and events to help anyone affected by cancer in Gloucestershire, people with and post cancer, their families and carers.

Telephone: 0778 654 7439

Website: www.charlies.org.uk

Email: charlies2014@yahoo.co.uk

Maggie’s Centre (Cheltenham)

Maggie’s offers free practical, emotional and social support to people with cancer and their families and friends. Help is offered freely to anyone with any type of cancer. Simply drop in to The Lodge, College Baths Road, Cheltenham, GL53 7QB.

Telephone: 01242 250611

Website: www.maggiescentres.org/cheltenham

Cancer Survivorship Programme - Living Beyond Cancer

More and more people are surviving cancer. There are two million people living with or beyond cancer in the UK and this is increasing by 3.2 percent every year. A cancer survivor is anyone who is living with or beyond a cancer diagnosis.

The survivorship pathway helps to identify and address the individual needs of each person

Young People with Cancer

There are a range of charities supporting young people with cancer including Teenage Cancer Trust, CLIC Sargent and Youth Health Talk.

Carers' Support

Register as a Carer

It is important that we know if you are a carer so that we can make sure you receive information, services and the help that is available. If you are a carer please complete our online form.

Carers' Support Policy

If you identify yourself as a carer our staff, following our Carers’ Support Policy, can provide you with extra support.

Gloucestershire Carers Hub

Gloucestershire Carers Hub offers support for carers to help not only their physical and emotional well-being, but to help them to make informed decisions that have a positive, lasting influence on their lives.

Facebook: Gloucestershire Carers Hub

Telephone: 0300 111 9000

Website: www.gloucestershirecarershub.co.uk

Email: carers@peopleplus.co.uk

Gloucester Care Services

Gloucester Care Services offer a variety of different services to help the community.

Website: www.glos-care.nhs.uk

Gloucestershire Young Carers

A range of information, advice, useful links, resources and details about Gloucestershire Young Carers is available online.

Telephone: 01452 733060

What you can expect from Gloucestershire Young Carers Leaflet

Caring for someone nearing the end of their life

Caring for someone who is nearing the end of their life is very difficult. This can be a sad and challenging time for you; you may want answers to questions which are difficult to ask.

This leaflet gives you details about several organisations that may be able to help:

www.gloucestershireccg.nhs.uk/Carers Info Leaflet

Planning ahead and other information

Caring for Someone's Eye Health

There are many things that can be done to keep them healthy and make sure their sight is functioning at its
best.

Gloucestershire CCG has prepared some useful tips on caring for someones Eye Health.

Carers UK

They’re here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Telephone: 020 7378 4999

Website: www.carersuk.org

Email: info@carersuk.org

Child Health

Which Doctor should you see?

At Aspen Medical practice the following doctors have a special interest in Child Health: Dr Holdcroft, Dr Hanlon, Dr R Khalid, Dr Raj, Dr Wilson and Dr Zafar

2gether

2gether NHS Foundation Trust (²gether) provides specialist mental health and learning disability services to the people of Gloucestershire and Herefordshire.

Telephone: 01452 894000

Website: www.2gether.nhs.uk

Children in Care Health Service

Our aim is to promote and look after the health of children in care. We do this by ensuring that high quality health assessments are offered to young people in care and the health professionals are equipped to deal with identifying and providing for their health needs.

Telephone: 01452 895245

Website: www.glos-care.nhs.uk

National Autistic Society

Gloucestershire branch of the National Autistic Society offers help, support and information to parents, carers, and their families.

NAS Autism Helpline (Monday to Thursday, 10:00-16:00 and Friday, 09:00-15:00): 0808 800 4104

Parent to Parent Support Line: 0808 800 4104

Website: www.nas-gloucestershire.com

Email: nasgloucestershirebranch@nas.org.uk

Concerns about ADHD or Autism

If you are concerned regarding your child’s behaviour it is important that you speak to school first. Before an onward referral by the GP can be made more information has to be acquired.

If you are concerned regarding ADHD you will be required to attend a parenting course before you can be referred.

Please also approach the school for a classroom observation report and My Plan, and if possible an Educational Psychologist’s report. The paediatric team may reject a referral if there is not enough information.

Please download, print and complete this form to bring with you to the GP appointment. This information is vital and will help with the onward referral.

Please print off this letter, below, to give to school if you are concerned that your child may have Autism.

Next steps if you have concerns about ADHD or Autism

Gloucester Autism Support Group (GASP)

A supportive group for those with a child who is on the Autistic Spectrum or thinks might be. It meets on the second Tuesday of the month from 10:00-12:00 at the Spring Centre, Quedgeley.

Telephone (Spring Centre): 01452 725935

Website: www.netmums.com/gasp

National Autistic Society

Gloucestershire branch of the National Autistic Society offers help, support and information to parents, carers, and their families.

NAS Autism Helpline (Monday to Thursday – 10:00-16:00 and Friday – 09:00-15:00)

Telephone: 0808 800 4104

Website: www.nas-gloucestershire.com

Email: nasgloucestershirebranch@nas.org.uk

Children's Occupational Therapy

The Children’s Occupational Therapy (OT) service aims to provide an effective, safe, high quality service to enable children, young people and their families to reach their full potential in activities of daily living at home, school, college and their community.

Telephone: 0300 421 6988

Website: www.glos-care.nhs.uk

Childhood Mental Health

Knowing that your child is struggling with their mental health can make us feel helpless and it is important to know where to turn. Many schools have access to counsellors and all have an assigned school nurse who can offer support in person or via text message support.

www.glos-care.nhs.uk/school-nursing-mental-health

www.glos-care.nhs.uk/school-nursing-self-harm

Teens in Crisis offer face to face or web based support to children and young adults aged nine to 21 and their families.

www.ticplus.org.uk

Other support in Gloucestershire:

www.gloucestershireccg.nhs.uk/young-peoples-mental-health

www.onyourmindglos.nhs.uk

Gloucester Autism Support Group (GASP)

A supportive group for those with a child who is on the Autistic Spectrum or thinks might be. It meets on the second Tuesday of the month from 10:00-12:00 at the Spring Centre, Quedgeley.

Telephone (Spring Centre): 01452 725935

Website: www.netmums.com/gasp

Gloucester Youth Support Team

We aim to offer quick, responsive and effective intervention to vulnerable young people. We work with them and their families to identify the best support for them within their own communities.

Telephone: 01452 547540 

Website: www.youthsupportteam.co.uk

Concerns about ADHD or Autism

If you are concerned regarding your child’s behaviour it is important that you speak to school first. Before an onward referral by the GP can be made more information has to be acquired.

If you are concerned regarding ADHD you will be required to attend either a Webster Stratton Incredible Years course or the Triple P programme. You can be referred to this by school.

Please also approach the school for a classroom observation report and My Plan, and an Educational Psychologist’s report.

Please print off this letter to give to school if you are concerned that your child may have Austism or ADHD.

Next steps if you have concerns about ADHD or Autism

Gloucestershire Community Children and Young People’s Physiotherapy Service

The service aims to support children and young people with a range of conditions by providing them and their families with support, advice and physical intervention to promote optimum outcome for the child and their family.

Information and factsheets

Childhood Bowel and Bladder Issues

The Eric website is a very useful resource if you have issues around childhood bowel and bladder issues, with information about bedwetting, constipation and soiling, and daytime bladder problems.

Website: www.eric.org.uk

For children of school age the school nurse manages bowel and bladder issues including referrals.

Website: www.glos-care.nhs.uk/school-nursing-continence

The Mix

The Mix is the UK’s free, confidential helpline service for young people under 25 who need help, but don’t know where to turn.

Telephone: 0808 808 4994 

Website: www.themix.org.uk

Childhood illness visual guide

Use this visual guide to help you identify common conditions and illnesses that may affect your child. Includes conditions such as measles, slapped cheek syndrome, chicken pox and warts.

Website: www.nhs.uk

Kooth

Free anonymous online chat for young people to discuss mental health issues.

Website: kooth.com

Looking after your child’s health

Looking after your child’s health: An NHS guide for parents and carers of children aged up to five.

School Exclusion for Infections

Information about common childhood infections and whether or not children should go to school:

Website: patient.info/skin-conditions/school-exclusion-for-infections

Vaccination planner

Download a personalised vaccination calendar, which highlights the dates your child needs to have their vaccinations by.

Website: www.nhs.uk

Chronic Pain

The Pain Toolkit

The Pain Toolkit is for people who live with persistent pain and Healthcare teams who support them.
Find Out More

Living with Pain

A non-profit self-help CD for people who suffer persistent pain.
Find Out More

Let's Talk

Local courses and one-one help for depression, anxiety and insomnia.
6 week Manage Fibromyalgia and Chronic Fatigue Course.
Refer yourself online or by telephone 0800 0732 200
Find Out More

Tazzy Persistent Pain Booklet

A free downloadable booklet with information on understanding persistent pain.
Find Out More

Mindfulness

Meditation exercises to help with stress and pain. Courses available trough Pain Self Management and Let’s Talk.
Find Out More

Understanding Pain Video

Community Groups

Air Training Corps

The ATC provides activities that offer you challenge, excitement and adventure. You’ll get hands on experience as well as learn theory that you can apply both in and out of the Cadets.

Telephone: 01452 383590 

Website: www.181sqn.co.uk

Gloucester Neighbourhood Watch

Neighbourhood Watch is recognised nationally as one of the most effective voluntary organisations and a good example of communities working together to reduce crime and the fear of crime, building safer communities to improve the quality of life.

Telephone: 0845 463 4684

Website: nwatch.wixsite.com/falkner

Gloucestershire Young Farmers

Young Farmers is an organisation that provides people with fun, learning and achievement opportunities. It is a club for individuals who have a love for agriculture or rural life. One of the common misconceptions of Young Farmers is that you have to be a farmer to take part; you definitely don’t!

Telephone: 01452 526 032

Website: www.gloucestershireyfc.co.uk

Volunteering

Volunteering Gloucestershire works with charities and other non-profit-making organisations to help them recruit.

Telephone: 0300 365 6700

Facebook: @volunteerglos

Twitter: @volunteerglos

Dementia Support

Dementia Information

If you are worried about your or a loved one’s memory please book an appointment with a GP where a memory assessment will be done and the relevant blood tests requested so that a referral to the memory team can be made.

  • This information sheet by One Gloucestershire is intended to give a general overview of support services for people with dementia and carers of people with dementia:

Dementia Information Sheet

Depression, Anxiety and Stress

Help in a Crisis

All our doctors can see you to discuss your mental health and medication in a telephone or face to face appointment.

If you are feeling suicidal, or having thoughts of self harm, please contact our receptionists who will arrange for the duty doctor to call you back.

If you or someone you know needs help in a mental health crisis outside normal working hours call the crisis teams on 0800 169 0398, selecting option 2 for Gloucester.

Please be aware you can self refer for counselling and psychological therapies through agencies listed in this section.

If there is an immediate danger to life, please dial 999 or go to your nearest Accident and Emergency Department.

Website: www.2gether.nhs.uk

CALM

Anyone can hit crisis point. CALM runs a free and confidential helpline and webchat – seven hours a day, seven days a week for anyone who needs to talk about life’s problems.

Telephone: 0800 58 58 58

Website: www.thecalmzone.net

Mind

Mind provide advice and support to empower anyone experiencing a mental health problem. They campaign to improve services, raise awareness and promote understanding.

Telephone: 0300 123 3393

Website: www.mind.org.uk

Let's Talk

Let’s Talk offers talking therapies to people aged 18 and over, registered with a GP in Gloucestershire or Herefordshire, who are experiencing mild to moderate anxiety and/or depression.

Telephone: 0800 073 2200

Website: www.talk2gether.nhs.uk

Gloucestershire Counselling Service

The GCS provides a counselling service to people living in Gloucestershire. People from all backgrounds and areas of the community may find counselling helpful at particular times in their life.

Telephone: 01453 766310

Website: www.gloscounselling.org.uk

Talking Therapies

South Gloucestershire Talking Therapies offers a variety of services to people experiencing depression/anxiety/stress and to those looking to improve their general wellbeing.

Telephone: 0117 378 4270

Website: www.wellaware.org.uk

Samaritans

Samaritans offer a safe place for you to talk any time you like, in your own way – about whatever’s getting to you. You don’t have to be suicidal. Call Samaritans free: 24 hours a day, 365 days a year.

Telephone: 116 123

Website: www.samaritans.org

Email: jo@samaritans.org

Rethink

Rethink provide expert, accredited advice and information to everyone affected by mental health problems.

Telephone: 0300 5000 927

Website: www.rethink.org

Email: info@rethink.org

Listening Post

Listening Post offers counselling to adults in Gloucestershire suffering from emotional distress.

Telephone: 01452 383820

Website: www.listeningpost.org.uk

Email: lpostcounselling@listeningpost.org.uk

SANE

SANE is a UK mental health charity working to improve the quality of life for anyone affected by mental illness.

SANEline (16:30-22:30 daily): 0300 304 7000

Twitter: @CharitySANE

Facebook: @charitySANE

Email: info@sane.org.uk

The Mix

The Mix is the UK’s free, confidential helpline service for young people under 25 who need help, but don’t know where to turn.

Telephone: 0808 808 4994 

Website: www.themix.org.uk

PAPYRUS - Prevention of Young Suicide

Suicide is the biggest killer of those under 35 in the UK. PAPYRUS wants to help build a society which speaks openly about suicide and has the resources to help young people who may have suicidal thoughts.

HopelineUK: 0800 068 41 41

Text: 0778 620 9697

Email: pat@papyrus-uk.org

Website: papyrus-uk.org

Young Minds

Provides free, 24/7 crisis support across the UK if you are experiencing a mental health crisis.

Free Text Messaging Service – 85258

More services for young people
Domestic Abuse

Gloucestershire Domestic Abuse Support Service

Gloucestershire Domestic Abuse Support Service is a county-wide service designed to reduce the level of domestic abuse and improve the safety of victims and their families. It operates in all districts offering a variety of support programmes for women and men aged over 16 experiencing domestic abuse.

Telephone: 0845 602 9035

Website: www.gdass.org.uk

Email: support@gdass.org.uk

Diabetes Support

Pre-diabetes

Have you have recently been given a new diagnosis of Pre-diabetes based on your HBA1c blood test?

Dr Kuok, Dr Hodges and Dr Wilson have a special interest in diabetes.

What is Real Food?

Diabetes UK

Gloucester Diabetes UK Group aims to provide support, information, understanding and friendship to anyone affected by diabetes.

Telephone: 0751 824 8908

Facebook: @DiabetesGlos

Website: www.diabetesglos.org.uk

Drugs and Alcohol

Alcoholics Anonymous

Alcoholics Anonymous (AA) is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from alcoholism. The only requirement for membership is a desire to stop drinking.

Telephone: 0800 9177 650

Website: www.alcoholics-anonymous.org.uk

Email: help@aamail.org

Change, Grow, Live

The hub acts as a base for services such as health and wellbeing interventions, assessment and recovery planning, clinical services and housing advice.

Telephone: 01452 223014

Website: www.changegrowlive.org

Email: Gloucestershire.Info@cgl.org.uk

Drinkline

If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

Telephone: 0300 123 1110

Rehab 4 Addiction

Rehab 4 Addiction is an advisory and referral service for people who suffer from alcohol, drug and behavioural addiction.

Telephone: 0800 140 4690

Website: www.rehab4addiction.co.uk

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

Telephone: 0300 123 6600

Text: 82111

Website: www.talktofrank.com

Email: frank@talktofrank.com

More tools and apps
Elderly Care

Age UK Gloucestershire

Age UK is the country’s largest charity dedicated to helping everyone make the most of later life – read the Guide to Later Life in Gloucestershire.

Telephone: 01452 422 660

Facebook: @Age-UK-Gloucestershire

Twitter: @AgeUKGlos

Website: www.ageuk.org.uk

Alzheimers Society

Our innovative Dementia Connect service will transform the support people receive and will provide the right support in the best way for each individual person. Combining face-to-face support with telephone and online advice and information offered by specially trained Dementia Advisers.

Telephone: 0300 222 1122

Website: www.alzheimers.org.uk

Planning Ahead

We know how important continuity is for patients and their families, especially where they are approaching the end of their life. We have prioritised the care of these patients and they are discussed monthly at a multi-disciplinary meeting.

Each Patient is assigned a Primary and Secondary Doctor who should be their first port of call for any queries or clinical concerns by patients, families and Health Care Professionals.

Planning ahead and other information

Care Homes

As part of the ongoing work caring for our frail elderly patients in care homes, there is a designated GP that visits each care home every two weeks to review the patients.

The care homes under this practice include Chapel House, Avalon Residential Home, Horton House, Magdalen House, Guild House and Saintbridge House Nursing Home.

Managing Memory ²gether

Managing Memory ²gether provides a memory assessment, community dementia nurse and information and education service for Gloucestershire residents worried about memory, people with dementia and carers of people with dementia.

Telephone: 0800 694 8800

Website: www.2gether.nhs.uk

Email: 2gnft.managingmemory2g@nhs.net

Dementia UK

Dementia UK offers specialist one-to-one support and expert advice for people living with dementia.

Telephone: 0800 888 6678

Website: www.dementiauk.org

Email: helpline@dementiauk.org

Silver Line

Free phone support for older people, 24 hours a day.

Telephone: 0800 470 80 90

Website: www.thesilverline.org.uk

End of Life Care

Planning ahead

For some patients and their families, it can helpful to look ahead. Planning ahead means thinking and talking about how you wish to be cared for in the final months of your life.

www.macmillan.org.uk/EndOfLife

www.dyingmatters.org/page/planning-ahead

www.ageuk.org.uk/thinking_about_end_of_life_inf.pdf

Allowing a natural death

Preferred place of care

What happens in the final days

In the final days of life your body may undergo these changes. The leaflets below can help to prepare you and your family with what may happen.

www.dyingmatters.org

www.cancerresearchuk.org

Funeral Planning

As part of the planning ahead process some patients wish to think about what type of funeral they would like, who they would like to be there and whether there is anything in particular, they would like to happen.

Whilst these can be a difficult conversation many people find this a helpful process and for the loved ones who organise funeral arrangements after your death it can be a comfort to them that they are carrying out all your wishes exactly as you wanted.

funeralplanningauthority.co.uk

Just in Case Boxes

Just in Case Boxes are available for GPs to prescribe in the Forest of Dean and are being rolled out across Gloucestershire. This is a box containing anticipatory medication that a person may need for the main symptoms at end of life (pain, nausea, secretions, agitation). It is kept in the person’s home ‘just in case’ it may be needed and is particularly useful at evenings and weekends if urgent or emergency services have been called out.

Hospice Care

GPs and district nurses may take advice from the Specialist Palliative Care Team who may also ask to visit you at home or see you in clinic. If you are finding symptom control difficult sometimes a short visit to one of the hospices can helpful to stabilise your symptoms and get you back home feeling more comfortable. Hospices also offer daytime activities which patients and their families can find helpful.

Hospices are able to provide specialist care and a range of holistic (physical, psychological, spiritual and social) support to people with a life-limiting illness, their carers and families.

There are three hospices in Gloucestershire:

Leckhampton Court Hospice (Cheltenham) provides in-patient hospice beds, day hospice care and hospice at home care (Cheltenham, Gloucester and Tewkesbury)

Great Oaks Hospice (Coleford) provides day hospice care and hospice at home care (Forest of Dean)

Longfield (Minchinhampton) provides day hospice care and hospice at home care (Stroud and Berkeley, Cotswolds and Gloucester)

Caring for someone nearing the end of their life

Caring for someone who is nearing the end of their life is very difficult. This can be a sad and challenging time for you; you may want answers to questions which are difficult to ask.

This leaflet gives you details about several organisations that may be able to help:

www.gloucestershireccg.nhs.uk/Carers Info Leaflet

What to do after Death

The death of your loved one will be a challenging and difficult time. We hope that these resources can clearly outline what you need to do. Its important to realise that when your loved one does die that you feel comfortable to deal with it in your own time.

When you are ready call the GP or District nurses and they will attend. If this happens out of hours you will need to call the out of hours service on 0300 421 0220 and explain that your loved one has died and that this is an expected death. Please do not call 999 if this is an expected death.

When they have been and you are ready, you can contact the funeral director who will make arrangements to take your loved one to their Chapel of rest.

www.gloucestershireccg.nhs.uk

You will need to contact your GP and they will talk through what has happened and issue a death certificate. This is then used by you to register their death. If your loved one wishes to be cremated a separate form will be completed by your GP. This form then has to be signed by a further two GPs.

They may contact you to talk through what has happened. This is standard practice and whilst difficult for you please do not be concerned.

www.gloucestershire.gov.uk/register-a-death

Coping with grief

The death of a loved one affects us all in different ways. There is no right way or right time to grieve. Be kind to yourself and take each day as it comes. There is support if and when you need it.

www.gloucestershireccg.nhs.uk/Grieving the loss of someone

gloucestershirecruse.org.uk

Flu Vaccine
Learning Disability

Learning Disability Annual Reviews

Learning Disability Annual Reviews are important. We would like to offer these reviews to all patients over 14 with a learning disability. Usually they will be done in the surgery, by one of our nurses.

Dr Jarvis will help to answer questions and manage problems that the nurses cannot. Visits can be arranged for people who really can’t come into surgery.

It is helpful for the pre-health check questionnaire to be completed beforehand and brought to the appointment. 

We will create a Health Action Plan and send it to you after the appointment.

Reasonable Adjustments

If you need special arrangements to be made (such as particular times for your carer to come too, or a quieter waiting space) please do tell us.

Learning Disability Team

Dr Iain Jarvis, Geraldine Lane, Lana Gorospie, Kim Peacey and Sarah Hewlett form the LD team.

Videos: Accessing Health Services and What to Expect

A series of short films about accessing health services is available from Inclusion Gloucestershire.

Men's Health

Advice and Information

Find information from the NHS for men below –

Prostate cancer: www.nhs.uk/prostate-cancer

Erectile disfunction: www.nhs.uk/why-can-i-not-get-and-keep-an-erection/

What should my testicles look and feel like? www.nhs.uk/what-should-my-testicles-look-and-feel-like

Information about Lower Urinary Tract Symptoms in Men

Musculoskeletal Medicine

How to see a Physiotherapist

Find out how to see a physiotherapist. what you can do to manage your pain.

Joint Injections

In some situations, an injection of steroid into a painful joint can be helpful. However sometimes this is not the best treatment and your doctor may recommend an alternative.

However, the following doctors do joint injections.

Shoulder: Dr Islam, Dr Jarvis, Dr H Khalid, DR McNiece, Dr Moreno

Elbows: Dr Islam, Dr Jarvis, Dr H Khalid, Dr Kuok, Dr Hodges

Fingers: Dr Islam, Dr Jarvis, Dr H Khalid, Dr Moreno

Knees: Dr Hodges, Dr Islam, Dr Jarvis, Dr Kempfen, Dr H Khalid, Dr Kuok, Dr McNiece

Thigh (Trochanteric bursa area): Dr Kuok, Dr Jarvis, Dr H Khalid

Osteoporosis - Calcium and Vitamin D facts

If you have osteoporosis it means that you have lost some bone material and your bones are more prone to break (fracture).

Find out if you’re getting enough calcium with this calculator

Vitamin D helps maintain healthy bones, muscles and teeth.

Gloucestershire Community Children and Young People’s Physiotherapy Service

The service aims to support children and young people with a range of conditions by providing them and their families with support, advice and physical intervention to promote optimum outcome for the child and their family.

Information and factsheets

Royal Osteoporosis Society

The society’s helpline provides tailored information about osteoporosis and bone health. You may have osteoporosis, or be a friend or family member of someone who does. Health and social care professionals are also invited to get in touch.

Helpline: 0808 800 0035

Facebook: @RoyalOsteoSoc

Twitter: @RoyalOsteoSoc 

Website: www.ros.org.uk

Social Prescribing

Community Wellbeing Service

Gloucester Community Wellbeing Team can help:

  • In times of change, for example after redundancy, health issues or retirement
  • In times of emotional hardship, such as after a bereavement
  • If you are worried about debt or financial issues
  • If you don’t know where to turn for support
  • If you would like to volunteer in your community

Telephone (via Homegroup): 0300 131 0024

Website: www.homegroup.org.uk/Care-and-Support

Statin Decision Aid

Statin Decision Aid

This decision aid is intended to help patients in whom treatment with a statin is being considered, for primary prevention of cardiovascular disease (CVD).

QRISK and Statin Decision aid v2

Podiatry

Gloucestershire Care Services: Podiatry

Podiatry Services are accessed by an online self-referral.

Skin Conditions

Who Should I See?

All of our doctors can examine skin and look at a skin lesion which you may be worried about because it is new or is changing.

However, Dr Hodges, Dr Islam, Dr Lunn and Dr Moreno have undergone further training to examine the skin microscopically with a dermatoscope to help decide if a lesion is sinister or harmless.

Dr Hodges, Dr Islam, Dr Lunn, Dr McNiece and Dr Moreno, all have a special interest in skin problems and rashes.

Sexual Health

Hope House

Hope House Sexual Health Services provides sexual health care across the county. It is free and available to anyone who needs it.

Website: www.hopehouse.nhs.uk

Contraception

We are able to offer a range of contraceptive choices at the surgery. We prescribe:

Combined contraceptive pill

Progesterone only pill

Contraceptive patch

Progesterone Injection – Depo-Provera or Sayana Press

Intrauterine devices- both copper and hormonal coils

Emergency Hormonal Contraception

Please click on the links below to learn more about the options available:

Combined oral contraceptive pill

Progesterone only pill

Combined hormonal patch (Evra)

Depo-Provera injection and Sayana Press

Both are given as an injection every 13 weeks, however if you prefer you can be shown how to inject Sayana Press yourself and this can be done by you at home. Both injections are as effective as each other with the same side effect profile.

Contraceptive Hormone Implant (Nexplanon)

This is injected under the skin on your arm and lasts for three years:

Intrauterine Device (copper coil or IUD)

These last between five to 10 years depending on the type fitted.

Intrauterine System (IUS)

We offer two types at the practice. Mirena which lasts for five years and has more progesterone (52mg), this is very effective at reducing periods and is used for heavy periods even if contraception is not needed. It is also used as part of an HRT package with the addition of a oestrogen patch/gel/tablet.

Kyleena is a smaller and has less progesterone (19.5mg) but also lasts for five years. This can not be used for HRT.

At Aspen Medical Practice we have five doctors who are able to fit and replace intrauterine contraceptions (coils) and Nexplanons (contraceptive implants)

Dr Jarvis, Dr Meade, Dr Sarkar, Dr Van Den Broek and Dr Wilson all fit, remove and replace contraceptive implants – Nexplanons

Dr Meade, Dr R Khalid, Dr Sarkar, Dr Van Den Broek and Dr Wilson all fit and replace intrauterine contraceptive devices – copper coils (last five to 10 years).

Hormonal Intrauterine systems (Mirena and Kyleena which last five years).

If you would like to have an implant or coil fitted/replaced please ask reception to book you a telephone consultation with one of the above doctors who will talk through the process and book an appointment.

Please see below our information leaflet prior to having your coil fitted:

What you need to know

If you would like to have a coil removed and require ongoing contraception it is best to have a telephone consultation or see a doctor first to initiate this a week before the coil is removed to avoid any gaps in your contraception. Please see the above leaflet.

If you wish to have your coil removed because you no longer require contraception or are trying to conceive please book an appointment with:

Dr Holdcroft, Dr Kempfen, Dr Khalid, Dr Kuok, Dr Kanan, Dr Meade, Dr Sarkar, Dr Van Den Broek, Dr Wilson, Dr Zafar and Advanced Nurse Practitioner sarah Ron and Practice Nurse Pam Hodges.

Emergency Hormonal Contraception

There are two types of Emergency oral hormonal contraception that can be given but the gold standard for preventing unwanted pregnancy is the IUD (copper coil).

These can be fitted up to five days after an episode of unprotected Sexual intercourse or up to five days after the calculated ovulation date. These are fitted by Hope House. They can be contacted on 0300 421 6500.

It is important that you advise the receptionist you need a coil for EMERGENCY CONTRACEPTION so that you can be prioritised.

Please contact reception at The Aspen Medical Practice for a telephone consultation on the day if you require Emergency Hormonal Contraception.

Emergency hormonal Contraception can also be provided by your local pharmacy and Hope House.

Emergency contraception – your guide

Where can I get emergency contraception?

Brook

Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.

Website: www.brook.org.uk

Sexual Assault Referral Centre (SARC)

If you, or someone you know, has been the victim of sexual assault or rape, the Sexual Assault Referral Centre (SARC) at Hope House, Gloucestershire Royal Hospital, is there to help.

Helpline: 0300 421 8400

Telephone: 01452 754390, 0800 090 1234 (out of hours)

Website: www.hopehousesarc.nhs.uk

Email: hopehousesarc@glos-care.nhs.uk

Family Planning Association

A sexual health charity, the Family Planning Association gives straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Telephone: 020 7608 5240

Website: www.fpa.org.uk

Sexual Health Helpline

The National Sexual Health Helpline provided by Public Health England is open Monday to Friday, 9am-8pm.

Telephone: 0300 123 7123

Stop Smoking

Healthy Lifestyles

With support, people are 4 times more likely to successfully stop smoking. We are here to help you every step of the way.

Telephone: 0800 122 3788

Website: www.hlsglos.org

NHS Smokefree - Mobile App

The Smokefree app can help you stop smoking by providing daily support and motivation. If you stay smokefree for the 4-week programme you’re up to five times more likely to stay quit for good.

Download from: play.google.com

Download from: itunes.apple.com

Vitamin Deficiencies

Vitamins B12 and D

If your recent blood test indicated that your Vitamin B12 levels are low please read this: Vitamin B12

Please read this Vitamin D Fact Sheet from the British Dietetic Association.

Weight Management

Eat Real Food Programme

As a practice we support lifestyle changes to manage chronic disease and to lose weight. We believe that eating real food is a core part of this.

It started as a low carb programme called Cut Carbs at Saintbridge Surgery in 2016 but we rebranded the programme as Eat Real Food in 2018.

Find out about our Eat Real Food Patient Support Group.

Healthy Lifestyles

Our team can help you to understand if you are carrying extra pounds, and if you are, they can help you create a realistic plan to lose it.

Telephone: 0800 122 3788

Website: www.hlsglos.org

Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.

Website: www.slimmingworld.co.uk

WW UK

Meetings, online or a little bit of both. WW UK, formerly Weightwatchers, offers options and support, whatever your lifestyle.

Facebook: @WW.UK

Twitter: @ww_uk

Website: www.weightwatchers.com

More tools and apps
Women's Health

Pelvic Floor Exercises

Pelvic floor exercises strengthen the muscles around your bladder, sex organs, and back passage.

Further informationwww.nhs.uk/what-are-pelvic-floor-exercises

Ring Pessaries

If you would like to discuss having a ring pessary fitted for a prolapse for the first time please make an appointment with: Dr R Khalid, Dr Kuok, Dr Meade, Dr Sarkar, Dr Van Den Broek or Dr Wilson.

If you simply wish to have your ring pessary replaced ( this should be done every six months) please order your replacement and book an appointment with Dr Holdcroft, Dr R Khalid, Dr Kanan, Dr Kempfen, Dr Kuok, Dr McNiece, Dr Meade, Dr Sarkar, Dr Van Den Broek, Dr Wilson, Dr Zafar or ANP Sarah Ron.

Health Review and Assessment Clinic

Prescriptions and medicines centre

Prescriptions and medicines centre

How can we help you?

Local Pharmacies

Administration office

Administration office

How can we help you?

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